FAQ's
1. What types of beauty instruments do you offer?
We offer a wide range of beauty instruments, including but not limited to scissors, forceps, tweezers, needle holders, and various specialized tools for manicure and pedicure personal care.
2. Are your instruments made from high-quality materials?
Yes, all our instruments are made from premium-grade stainless steel to ensure durability, corrosion resistance, and high performance. They are designed to meet the highest standards required for medical and cosmetic procedures.
3. Can I sterilize your instruments?
Absolutely. Our instruments are fully autoclavable and can be sterilized using standard methods like autoclaving, dry heat, or chemical sterilization.
4. Do you offer bulk purchasing options?
Yes, we offer bulk purchasing options with discounts for medical practices, clinics, and distributors. Please contact our sales team for more information on bulk orders.
5. How do I place an order?
You can place an order directly through our website by adding products to your cart and proceeding to checkout. We also accept orders via phone or email for bulk purchases or special requests.
6. What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers. For bulk orders, other payment arrangements can be discussed with our sales team.
7. Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary depending on your location. Please see our shipping policy for more details.
8. How long does shipping take?
Shipping times depend on your location and the shipping method chosen at checkout. Typically, domestic orders take 3-7 business days, while international orders may take 7-21 business days.
9. What is your return policy?
We offer a 30-day return policy on all unused instruments in their original packaging. If you are not satisfied with your purchase, please contact our customer service team to initiate a return.
10. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the courier’s website.
11. Do you provide warranties on your products?
Yes, we provide a warranty on all our instruments against manufacturing defects. The warranty period varies depending on the instrument. Please refer to the product details for specific warranty information.
12. How do I care for and maintain my instruments?
To prolong the life of your instruments, clean them thoroughly after each use, sterilize them according to recommended methods, and store them in a dry, safe place. Regular maintenance will ensure optimal performance.
13. Can I get customized instruments?
Yes, we offer customization services for specific needs. If you require an instrument with unique specifications, please contact us with your requirements, and we’ll work with you to create a custom solution.
14. Is there customer support available if I have more questions?
Certainly! Our customer support team is available to assist you with any questions or concerns. You can reach us via phone, email, or live chat on our website during business hours.
15. Do you offer any certifications or proof of compliance?
Yes, all our instruments are compliant with international standards, including ISO and CE certifications. Documentation is available upon request.